FAQ
Frequently Asked Questions (FAQs)
1. What is your current turnaround time?
Our standard turnaround time is 3–4 business days (Monday through Friday). We do not process or ship orders on weekends or holidays.
2. Do you have any ready-to-ship (RTS) items?
Most items are made to order. We occasionally offer ready-to-ship products, but these will be clearly marked in our group or shop announcements.
3. Do you accept custom orders?
We’re sorry—we do not offer custom orders at this time.
4. What’s the best way to contact us?
Please reach out via email at BabyAddys@yahoo.com or through our official Facebook group page. We do not monitor or respond to messages sent to personal pages.
5. My tracking number hasn’t updated yet—is something wrong with my order?
Once your label is created, you’ll receive an email with tracking details. USPS may take up to 48 hours to scan the package and update the tracking information. Please wait this period before contacting us.
6. My package shows as delivered, but I haven’t received it—what should I do?
If tracking shows the package as delivered but you haven’t received it, please contact your local post office immediately to file a claim or inquire about the delivery. Once the package leaves our hands, we are not responsible for lost, stolen, or misdelivered items. Due to limited fabric availability, replacements may not always be possible.
7. Do you offer local pickup?
No, we do not offer local pickup. All orders are shipped only.
8. Can I exchange an item for a different size if it doesn’t fit?
We do not offer size exchanges. However, feel free to check our BST (Buy/Sell/Trade) section in the VIP group for resale options.
9. Can I change or exchange an item (e.g., for a different color) after purchase?
All sales are final. No changes, exchanges, or cancellations are possible after an order is placed. You’re welcome to place a new order if needed.
10. What should I do if I receive the wrong item or something is missing?
Please contact us within 3–5 business days of receiving your package. We’ll happily resolve any errors during this window. After 5 business days, we may not be able to assist.
11. Can I get a refund on my order?
We offer store credit for eligible returns (no cash refunds). Items must be returned in new, unstained condition. Return shipping is the customer’s responsibility, and original shipping fees are non-refundable. Once we receive and inspect the items, we’ll issue store credit to the email associated with your order.
12. My order is past the stated turnaround time—what can I do?
If your order exceeds 14 business days, please contact us immediately via email or our Facebook group. We’ll work to resolve the issue promptly and provide a full refund if necessary. Please reach out to us before opening a claim on PayPal or other platforms.
13. Why did I receive a refund on my drop/order?
Refunds are issued if:
• We exceeded our stock limits for that item/drop, or
• There was a pricing error that we corrected.
We apologize for any inconvenience and appreciate your understanding.
14. Is BabyAddys responsible for lost, damaged, or stolen packages?
Once a package is shipped and tracking is provided, it is no longer our responsibility. We are not liable for loss, damage, or theft after it leaves our hands. We recommend using insurance for higher-value orders if desired.
15. Can you change my shipping address if I entered it incorrectly?
Yes, we can update your address if you contact us immediately (before shipping). Please provide your name, order number, and the correct address.
We truly appreciate your support and understanding as a small, handmade business! 💕 Every piece is crafted with love for your littles.